Hard Floor Policy

LVT/LAMINATE/WOOD FLOORING POLICY

EFFECTIVE AS OF 08/01/2023

INTRODUCTION

When installing hard floor products, it's crucial to conduct a thorough inspection of the subfloor to ensure it is dry, level, and free of debris. This step is essential to prevent any imperfections from affecting the new flooring.

Additionally, assessing the moisture levels in the room is a vital part of the process as it can impact the durability and appearance of the hard flooring. Proper planning and consideration of these factors can lead to a successful installation and long-lasting results. There are many considerations that have got to be made prior to the purchasing of expensive floors.

SITE ASSESSMENT (PER VISIT)

Booking a site assessment before ordering any hard floor is a wise decision. It ensures that all measurements are precise and the necessary materials are accounted for, providing a professional installation. This service, offered at a refundable cost of £35.00 at the proforma stage, can prevent stress and inconvenience due to a client’s incorrect measurements or things that have not been given the opportunity to be taken into account for a correct install.

CUSTOMERS CAN ONLY RECEIVE A FULL REFUND OF THE SITE ASSESSMENT FEE IF THEY PROCEED WITH THE ORDER AT THE PROFORMA STAGE.

ONUS ON THE CLIENT

The company's policy offers a balance between customer autonomy and professional guidance. Customers who prefer to rely on their own measurements and substructure assessment can do so, and the company will respect their decision by moving forward with the order and installation without a mandatory site assessment if that is the client’s chosen route.

This approach respects the customer's expertise and comfort level within the process. However, it is important to note that if the installation team is tasked with installing a new floor and discovers issues with the substructure, they are instructed not to proceed. This is because addressing the sub-base is a prerequisite for a successful installation. Ignoring this step will lead to significant delays, unnecessary cost to the company, and the forfeiture of the installation fee in addition with a 50% restocking charge of the value of goods at the base rate of the supply chain should it be that the goods have to be returned to the supply chain.

The company's stance ensures that installations are conducted on a sound foundation, ultimately safeguarding the customer's investment and the integrity of the manufacturer’s final product in addition with protecting the company’s operational and commercial viability to the proposed matter.

RETURNING GOODS/ORDER CANCELLATIONS

Return of goods once they have been delivered to our showroom will be subject to the table of charges below: -

The process of cancelling orders and managing the return or redistribution of goods can indeed be a costly affair. It involves additional logistics, administrative work, and sometimes even legal considerations, all of which contribute to the overall expense.

It's crucial for customers to understand the potential financial impact of these actions, as they can significantly affect the bottom line for both businesses and consumers.

Your understanding and acceptance of these terms are appreciated.

MANAGEMENT

The company reserves the right to change these terms without notice.