Procedure

Step 1

Call into one of our branches to discuss your requirements and select the carpet/flooring you wish to install. It is helpful if you bring room measurements so we can provide a ballpark figure. If your enquiry relates to any other service that is not flooring, it must be booked via consultation appointments (consultation fees apply).

Step 2

Your details are taken and stored in our system, ready to create a relevant project whenever you’re ready to proceed.

Step 3

Arrange a Site Assessment with one of our professional tradesmen to visit your home or commercial premises to gather all necessary information for the proposed work. Site Assessment fees apply based on the type of assessment conducted (see table below).

No Site Assessment Type (Refunded At Proforma Stage) Price (£) (NONE ITEMISED) Designation Type ITEMISED (£)
1 Carpet/Vinyl Installation - Site Visit 35.00 DOMESTIC 150.00
2 Hard Floor / LVT Flooring Installation 35.00 DOMESTIC 150.00
3 Resilient Flooring - Site Visit 45.00 DOMESTIC 175.00
4 Artificial Grass Installation & Professional Landscaping - Site Visit 45.00 DOMESTIC 200.00
5 Professional Carpet Cleaning (Domestic) - Site Visit 35.00 DOMESTIC 95.00
6 Professional Carpet Cleaning (Commercial) - Site Visit 85.00 COMMERCIAL 185.00
7 Bespoke Fitted Wardrobes - Site Visit 55.00 DOMESTIC N/A
8 External Flooring - Site Visit (After Office Consultation) 120.00 DOMESTIC N/A
9 Bathroom Renovations - Site Visit (After Office Consultation) 45.00 DOMESTIC 195.00
10 Bespoke Kitchen Design & Consultation - Site Visit 120.00 DOMESTIC N/A
11 Wet Room Planning, Design & Construction - Site Visit 120.00 DOMESTIC 1200.00
12 Construction / Renovation Office Consultation (1 Hour) 120.00 DOMESTIC 1500.00
13 Insurance Quotations - Carpet / Linoleum & Hard Floor Products 150.00 DOMESTIC & COMMERCIAL 1200.00
14 Insurance Quotations - Structural & Renovations 1200.00 DOMESTIC & COMMERCIAL 2000.00
15 Measurement for Stair Runners 150.00 DOMESTIC 575.00
16 Measurement for Stair Runners 300.00 COMMERCIAL 900.00
17 Floor Restoration Assessment 150.00 HOUSEHOLD 900.00
18 Floor Restoration Assessment 300.00 COMMERCIAL 1400.00

Step 4

Once all necessary details are gathered, we will email a quotation based on the designation and the type of quotation required for a complete solution. All Site Assessment fees are refunded at the proforma/quote stage, except for consultation fees where consultation is necessary.

Step 5

After receiving your quotation and confirming your decision to proceed, full payment is required unless the work involves construction/renovation, where stage payments apply. Once the payment is received as cleared funds, we will initiate the project efficiently and professionally.